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IT Help Desk Specialist buy in US, Free Classifieds Ads

Pay Rate: $25,000 Annually
Essential Duties and Responsibilities include the following, but not limited to:
o Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
o Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
o Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
o Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
o Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
o Prepares standard statistical reports, such as help desk incident reports.
o Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
o Consults with programmers to explain software errors or to recommend changes to programs.
o Calls software and hardware vendors to request service regarding defective products.
o Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
o Installs personal computers, software, and peripheral equipment.
o Diagnose and repair minor problems with computer and peripheral equipment, network, and phone systems.
o Be available by phone for after hours support as part an "on-call" rotation.
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